Some attachments may be unavailable - 18:00 UTC

Incident Report for Trello

Postmortem

We've identified an issue with a 3rd party service used by some of our customers that is preventing attachments and images from loading in Trello. We've reached out to this 3rd party service and will be working with them to resolve the problem.

Posted Oct 04, 2016 - 12:16 EDT

Resolved

At this time, Trello services remain functional. The reported issue with fetching assets from our Content Delivery Network was not widespread. Evidence indicates the issue is isolated to local networks.

We're continuing to work with individual customers that report problems with fetching assets from our CDN provider. If you are experiencing difficulty loading images or attachments, please contact support@trello.com for further assistance.
Posted Oct 03, 2016 - 16:43 EDT

Investigating

Some users may be unable to view some files and images attached to cards. We’re investigating and will post updates as information becomes available.
Posted Oct 03, 2016 - 14:51 EDT