Organization administrators can now receive personalized incident information in Atlassian Administration. Subscribe to System Health (currently in Beta) to receive notifications if a reliability incident affects your organization.
Resolved -
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
May 14, 02:48 EDT
Update -
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
May 14, 02:41 EDT
Update -
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
May 14, 02:40 EDT
Monitoring -
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
May 14, 01:43 EDT
Update -
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
May 14, 01:34 EDT
Identified -
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
May 14, 01:24 EDT
Resolved -
This incident has been resolved.
May 8, 06:26 EDT
Update -
We are continuing to monitor for any further issues.
May 8, 06:25 EDT
Update -
We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.
May 8, 04:03 EDT
Monitoring -
The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.
May 8, 01:53 EDT
Update -
We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.
May 8, 00:10 EDT
Update -
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 8, 00:10 EDT
Update -
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 00:10 EDT
Update -
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 7, 23:00 EDT
Update -
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 7, 23:00 EDT
Identified -
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 7, 22:15 EDT
Investigating -
We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
May 7, 21:31 EDT